Returns & Exchanges

At HomeNest Store, we believe that creating your beautiful, comfortable home should be a joyful journey. Just as we carefully craft our furniture to bring comfort and beauty to your living spaces, we want every aspect of your shopping experience to be exceptional—including returns and exchanges if needed.

Our Return & Exchange Promise

We understand that sometimes furniture needs to be seen in your space to know if it’s the perfect fit. That’s why we offer a 15-day return window for most items. Whether it’s an accent chair that doesn’t complement your room as expected or a bedroom set that needs adjusting, we’re here to help make it right.

Return & Exchange Process

Step 1: Review Eligibility

Before initiating a return, please ensure:

• The item is within 15 days of delivery
• The product is in its original condition – unused, unassembled, and with all original packaging and tags
• You have your original order confirmation or receipt

Step 2: Initiate Your Return or Exchange

Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all necessary information:

Step 3: Wait for Authorization

Our team will review your request within 1-2 business days and provide:

• Return authorization number
• Shipping instructions and return address
• For exchanges: confirmation of product availability

Step 4: Ship Your Return

Once authorized, please:

• Pack the item securely in its original packaging
• Include all original tags, manuals, and accessories
• Clearly write your return authorization number on the outside of the box
• Ship using a trackable method (we recommend insurance for valuable items)

Refund Information

Refund Processing Time

Once we receive and inspect your returned item:

• Refunds are processed within 5-7 business days
• You will receive an email confirmation once your refund is processed

Refund Method

Refunds are issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to appear on your statement
• PayPal: 3-5 business days to reflect in your PayPal account

Non-Returnable Items

To ensure the quality and safety of our products, the following cannot be returned or exchanged:

• Custom or Made-to-Order Furniture: Including custom finishes or special order items from our Astrid and Audrey collections
• Assembled Furniture: Any items that have been assembled or removed from original packaging
• Final Sale Items: Clearly marked as final sale at time of purchase
• Used or Damaged Items: Products not in original condition, damaged, or missing components

Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery
• Provide photos of the damage and packaging
• We will arrange for replacement or repair at no cost to you
• We cover all return shipping costs for damaged items